Continuum®, exclusive provider of the only vertically integrated IT service delivery platform that enables MSPs to scale rapidly and profitably, recently released a case study on the company’s powerful combination of software and services enabling ZLan Partners, a leading provider of IT services based in Illinois, to see 30+ percent year over year company growth.
Russell Zimny, President at ZLan, credits Continuum's platform in large part for allowing them to operate more efficiently, take on new clients and better support its growing customer base.
“As we’ve grown and evolved our business over the years, our focus on customer service has expanded. ZLan is about customer success first and profitability second, and that profitability comes from partnering with organizations like Continuum that really understand how to help their partners succeed.”
John Machacek, ZLan’s Director of Operations, had this to say about Continuum's platform.
“There are cheaper RMM solutions available in today’s market, but none provide the level of alerting, reporting or ease-of-use that the Continuum platform offers. And more importantly, none come with the strength and support of a knowledgeable NOC – Continuum’s technicians enable us to provide excellent support for our clients.”
ZLan also values Continuity247®, Continuum’s business continuity solution that enables MSPs to effectively back up and ensures the recoverability and security of client data. Continuum owns the technology powering Continuity247 and does not have to rely on an outside vendor or third party for support. Additionally, because Continuity247 is completely supported by Continuum’s NOC, the solution helps ZLan save time and reduce labor costs.
Continuum empowers managed IT service providers, giving them the technology platform, services, and processes they need to simplify IT management and deliver exceptional service to their small and medium-sized clients. Continuum’s vertically integrated IT service delivery model combines an unmatched SaaS-based technology suite with a world-class NOC and Help Desk, allowing them to not only remotely monitor, manage, backup and secure their clients' IT environments from a single pane of glass, but scale rapidly and profitably. Continuum employs more than 1,400 professionals worldwide and monitors more than 1 million endpoints for its 5,800 partners, including MSPs servicing more than 60,000 SMB customers and web hosting providers protecting more than 250,000 servers with Continuum’s R1Soft product line. The company established the Continuum Veterans Foundation, a nonprofit organization providing financial support to charities focused on helping veterans find jobs in IT. For more information, visit https://www.continuum.net/ or https://www.r1soft.com/ and follow on LinkedIn and Twitter @FollowContinuum.