Do You Know about Our Continuum U Partner Certification Program?

Posted February 5, 2015by Mary McCoy

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Did you know that we offer partners FREE certification in Continuum products and services? Continuum U gives users a comprehensive and digestible curriculum of over 100 modules and approximately 8 hours of video courses.

We're 100% committed to the channel and showing our MSPs love. We're in this fight together and want to make sure that partners and their technicians are fully educated in our managed IT services platform. If you have access to our ITSupport Portal, you have access to Continuum U. It's that easy! 


How to Access

Once in your ITSupport Portal, you can access Continuum U by clicking Resources in the top right navigation. There, you'll see Continuum U listed in the drop down. Because the ITSupport Portal offers single-sign-on functionality, you'll automatically be logged in. No extra step!


Coursework

Continuum U consists of 4 categories of courses:

  • Remote Monitoring and Management (RMM)
  • Backup Solutions
  • Cloud Services
  • Help Desk

Think of each category like its own class. Within each class, there are individual units with learning modules and chapter guided reviews. 


RMM 101

Not sure if you want to sign up? Check out the course syllabus! RMM has the following units:

  • Getting Started Essentials
    • Learn the basics of how to create users, configure notification rules, and add client sites.
  • Setup and Maintenance
    • Follow steps to complete your sites and discover how to perform important every day tasks within the ITSupport portal.
  • Advanced Features
    • Discover advanced features of the ITSupport portal such as scripting, the Communicator, and preventative maintenance support.
  • Technology Partners
    • Integrate offerings from Continuum Technology partners into your ITSupport portal.
  • Reporting
    • Learn how to create reports to provide to your clients and support your day to day business.
  • Certification 
    • Complete the required courses and certification exam to earn the title of Continuum Certified IT Expert.

Self-Paced Training

Don't have the time to sit through 8 hours of information all in one sitting? No one does! Continuum U provides easy-to-use, self-paced training. By breaking down each video into 5-10 minute lessons, our partner education platform allows you to scale your techs' training time to meet your MSP business's busy daily schedule. We don't expect students to become Continuum Certified IT Experts in a day. Tackle the program in bite-sized chunks by carving out 20 minutes a day to devote to your coursework.

All of our modules are mobile response-friendly and will play on just about any device. If you take public transportation to work, you could spend your morning commute learning the onboarding process with our help desk.

Waste Less of Your Techs' Time!

When techs are certified in our program, they truly understand how to use our platform. You may still think enrolling is a big time commitment, but think about how much time you'll save. Your techs will be able to help you grow your business, rather than sift through the ITSupport portal for answers. 


Monthly Updates 

We're not giving you textbooks from the 50s! Continuum U is two years old and still growing! To go along with our monthly product updates, we provide additional modules so you stay up-to-date. Some of the latest editions include Configuring Scripting Groups and Creating Batches.  

Related: Continuum University Gets a Facelift: 3 New Features You Should Take Advantage of

 

What You Can Expect

To give you a sneak peek, we're letting you audit a class. Simply watch the 2 minute module below, and answer the sample question to test your knowledge.

 

Sample Question:

A group of Scripts that are for the same OS, have a common scheduling option, and are scheduled to execute in a single job is called a:

A. Batch

B. Resource Group

C. Notification Group

D. Instance
 

Click to see answer

 

How'd you do? Do you think you're up to the challenge? 

Explore your higher education destination, and enroll in Continuum U!

 

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Meet Mary! Mary McCoy is a Senior Demand Generation Programs Manager at Continuum, where she's worked for over two years. Mary has consulted with hundreds of partners, lending website, blog and social media support. Before that, she graduated from the University of Virginia (Wahoowa!) with a BA in Economics and served as digital marketing intern for Citi Performing Arts Center (Citi Center), spearheading the nonprofit’s #GivingTuesday social media campaign. Like her school’s founder, Thomas Jefferson, Mary believes learning never ends. She considers herself a passionate, lifelong student of content creation and inbound marketing.


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