Employee Spotlight: Ray Reed

Posted January 8, 2016by Ben Barker


Each week, Continuum will spotlight an employee that has gone above and beyond. The spotlight is more than just a recognition of the hard work being done at Continuum, but a look into the person behind that work. We'll find out what our employees do for fun, what their favorite movies are, what their passions are and much more! We also ask them about their experiences working at Continuum and what they like most about their job. Check back each week to find out who made the Employee Spotlight!

This week, Ray Reed, Continuum's Workforce Management Analyst, is being featured!

Ray, AKA, "Time Lord," was nominated for the Employee Spotlight by Jacque Rowden, Senior Director, Continuum Help Desk, for his attention to detial and time management skills.

"One of the unsung heroes on the Help Desk is Ray Reed, our Workforce Management Analyst. Ray manages the schedules for all 127 members of the Help Desk, and if you think that’s easy, just spend a few minutes with Ray! We are spotlighting Ray especially because the last 6 weeks of the year – late November through early January – are especially challenging for our WFM Analyst as he juggles PTO requests with our need to be available to our Help Desk customers. 

In addition, we require many members of the Help Desk team to obtain a certification called ITIL Foundations. It’s an IT-specific certification. But to his immense credit Ray – who is not an “IT guy” – took the certification test on December 28 and passed with a score of 95%!"

- Jacque Rowden

Let's get to know Ray a little better...


Ray at Continuum

How long have you been working for Continuum?: "I’ve been working at Continuum for a little over a year and a half."

How did you hear about Continuum?:  "I heard about Continuum at a job fair that was held in the lobby of my previous employer Verizon Wireless. Verizon was closing the Call center I worked in and organized a job fair to help employees find new employment."

What is your favorite thing about working for Continuum?: "My favorite thing about Continuum is by far the people."

What is your best memory as a Continuum employee?: "My best memory is passing my ITIL exam. LOL!"

Do you have any fun/funny stories involving your co-workers?: "I do, but I won't share them..."

What do you look for in a good company?: "I look for a company that is growing, that values its people, that’s stable, with room for advancement, good people and a good work environment. Continuum has all of that."


More about Ray

What is an interesting fact about yourself?:  "I used to be very artistic and once had a piece of my work in an art show."

What do you like to do for fun?: "I like console gaming when I can find the time. I like to read, listen to music, tinker with electronics, biking, playing cards and walks with my family."

What is your hidden talent?:  "I’m pretty good at darts."

Do you have any pets?: "I have 2 Shih-Tzu’s Baxter and Bella."

What kind of music do you like to listen to?: "I like all kinds of music, Hip-Hop, Pop, R&B, Rock, Reggae, Jazz, classical, movie scores just to name a few."

Do you play any instruments?: "Not really. I play the harmonica very badly."

Do you have a favorite sports team?"I love the Steelers and I casually follow the Pirates and Penguins."

If you could travel anywhere on earth for vacation, where would you go?: "I would love to go to Rome to see the sights. I also would love to go to Egypt and see the pyramids and all of the sites."

What is your favorite song to sing at karaoke?: "I don’t have one and I have never done karaoke. If I had to choose I’d say Microphone Fiend by Rakim because I know all of the words. LOL!"

If you could have any super power, what would it be?: "To control time! I think it would be interesting to go back in time and witness historical events as they happen."

Is there anything else you want people to know?: "My wife and I have adopted our daughter Mia and we are currently fostering to adopt Kai our baby boy of 4 months. I love watching the kids figure things out and learn new things. I appreciate the fact that we had a party at the Help Desk in October where the kids could Trick or Treat and decorate things. Continuum is a great place to work and I enjoy working with our knowledgeable and talented staff."

Be sure to check back on our Company News Blog for upcoming Employee Spotlights!


Also suggested for you:

Ben is a Boston-based tech marketing expert, and an avid Boston sports fan.

RMM 101: Must-Haves for Your IT Management Solution
MSP Guide to Managed Services SLAs  [white paper]
comments powered by Disqus