Continuum recently announced that its Remote Monitoring and Management (RMM) platform now integrates withIT Glue™, a proven, best practices-driven IT documentation platform packed with features designed to help MSPs reduce waste and maximize profit. Now, when MSPs create client facing documents or reports, they can easily include Continuum asset data.
With IT Glue, MSPs are able to document both structured (network information, domains, passwords or software licensing) and procedural (knowledge base and SOPs) information. This is integrated seamlessly with asset information provided by Continuum’s RMM, making it very fast for engineers to find the information they need to complete work efficiently and accurately for clients.
“Documentation is a vital component to sharing knowledge within teams and organizations, but it habitually becomes stale and inaccurate. By making it easier to avoid outdated, invalid information about IT assets through a direct API integration, this partnership aims to save customers time and money with improved efficiency, while also shortening the troubleshooting process during critical downtime.”
Below are some of the benefits that Continuum partners can expect with the IT Glue integration.
- Assessing near real-time information
- Eliminating the need to enter configuration data manually
- Minimizing downtime by reducing the time it takes to troubleshoot problems
- Enhancing team performance by having more data in one place
Carl Resnik, Senior Director, Product Management at Continuum, had this to say.
“Many of our partners have indicated that they would like to utilize IT Glue, a highly regarded point solution for MSPs, to author and maintain IT documentation of their clients, in conjunction with Continuum. We are excited to deliver this integration where our partners can now have their device information from Continuum appear in IT Glue to quickly reference in their documentation, increasing their efficiency.”