Continuum®, exclusive provider of the only vertically integrated IT service delivery platform that enables MSPs to scale rapidly and profitably, recently released a case study on Karpel Solutions, a managed services provider (MSP) that focuses on its clients’ strategic goals through cost effective technology. The case study focuses on Karpel's transition to Continuity247, Continuum’s fully-managed backup and disaster recovery (BDR) platform.
In 2012, Karpel deployed Vault, the platform that marked Continuum’s entry into the disaster recovery market, but has since transitioned its clients to Continuity247. Continuity247 is a powerful, fully-managed BDR platform that comes complete with hands-on support from Continuum’s more than 700 Network Operations Center (NOC) technicians, resolving thousands of alerts, 24x7x365, which enables Karpel to deliver robust and scalable business continuity services to its growing client base.
Frank Roberts, Director of Network Services at Karpel Solutions, had this to say about Continuity247.
“The increased efficiency is far better with Continuity247, compared to other BDR solutions. Specifically, the time it takes to restore a client’s file system is faster – which is very valuable because our clients rely on being back in business as quickly as possible.”
Karpel also utilizes Continuum’s Tech Advantage.With Tech Advantage, certified network operations engineers and technicians are able to perform more than 85 server, desktop and custom projects, including Active Directory deployment, Exchange cross forest migration, VMware setup and more.
Continuum empowers managed IT service providers, giving them the technology platform, services, and processes they need to simplify IT management and deliver exceptional service to their small and medium-sized clients. Continuum’s vertically integrated IT service delivery model combines an unmatched SaaS-based technology suite with a world-class NOC and Help Desk, allowing them to not only remotely monitor, manage, backup and secure their clients' IT environments from a single pane of glass, but scale rapidly and profitably. Continuum employs more than 1,400 professionals worldwide and monitors more than 1 million endpoints for its 5,800 partners, including MSPs servicing more than 60,000 SMB customers and web hosting providers protecting more than 250,000 servers with Continuum’s R1Soft product line. The company established the Continuum Veterans Foundation, a nonprofit organization providing financial support to charities focused on helping veterans find jobs in IT. For more information, visit https://www.continuum.net/ or https://www.r1soft.com/ and follow on LinkedIn and Twitter @FollowContinuum.