Navigate 2016 to Feature Best Practices for Working With Continuum's Help Desk Breakout Session

Posted September 8, 2016by Ben Barker

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Continuum's Navigate 2016 will feature a six-track, 36-session breakout agenda. The diverse schedule gives attendees the ability to "build their own agenda" and get the information that is most valuable to them. As a part of the "Partner Success Track," Continuum is offering a session titled, "Best Practices for Working with Continuum's Help Desk." 

Danny Kennedy, President at JDK Professional Services and David Eichkorn, Manager of IT Services at GFConsulting Group, will join Dominick DiGennaro, Senior Technical Success Manager at Continuum, to lead the presentation. Danny and David will share proven methods on how they leverage Continuum’s Help Desk to scale their managed service business.

Dominick DiGennaro had this to say about the session.

“This session is covering how to make your Help Desk documentation great, key practices when on-boarding new Help Desk customers and useful tips for interacting with the Help Desk team. Specifically, we’ll talk about how to get information from clients in the most efficient way possible and entering that information in the ITS Portal properly and in a way that Help Desk technicians can utilize it to the maximum benefit of both partner and client.”

Based in Cranberry Township, Pennsylvania, Continuum’s Help Desk provides direct end-user support for a variety of desktop-related issues for more than 60,000 users of the small and medium sized business clients of the company’s MSP partners.

To view a video on Dominick DiGennaro discussing the upcoming talk at Navigate, click on the video above, or go to: https://www.youtube.com/watch?v=zHUY6w8Uokc


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Ben is a graduate of Emerson College and a huge Boston sports fan.

Topics: Navigate 2016


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