Continuum has named Ray Cappola the Vice President of Help Desk, the company's white-labeled support solution that assists more than 50,000 users for the small and medium-sized business clients of the company’s MSP partners. Cappola has served in senior technical service delivery leadership positions at many of the world’s leading technology firms including Oracle, Sun Microsystems, Hewlett Packard and Teradata.
Located in Cranberry Township, Pennsylvania, Continuum’s Help Desk is designed to deliver superior client service and support without exhausting MSP partners’ in-house techs, draining their resources or money.
Rob Autor, Senior Vice President of Global Service Delivery at Continuum, knows that being able to provide this service is part of what makes Continuum such a complete solution for its MSP partners and what adding Cappola to the team means for the future.
“MSP partners that outsource IT support services to our Help Desk have unlimited access to increasingly scarce technology talent, enabling them to free in-house resources to focus on complex projects, customer relationships and business development. As a result, they are accelerating growth and increasing profitability far faster than the industry average. Because of our partners’ successes and positive experiences, continuing to drive world-class service while supporting rapid growth of the Help Desk is a special focus for us this year. Ray has the experience and knowledge to lead the rapidly increasing demand for and global expansion of Help Desk services we expect in 2016 and beyond.”
Cappola is equally as excited to be joining the Continuum team and looks forward to improving upon an already powerful service.
“I look forward to working with Continuum’s partners as we continue to shape our service to match their evolving needs. I believe my experience leveraging technology to improve service and increase proactive response and resolution speed is directly applicable to the Help Desk and will transform the way we deliver service over the next few years.”